Lead Software Engineer (oh)

At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work together is reflected through our five values: integrity, inspiration, tenacity, humility and care. 

What Ontario Health offers:  

Achieving your career goals is a priority to us. Benefits of working at Ontario Health may include the following based on employment type:

•    Fully paid medical, dental and vision coverage from your first day
•    Health care spending account
•    Premium defined benefit pension plan
•    3 personal days and 2 float days annually
•    Individual contributors start at 3 weeks’ vacation with 4 weeks at 2 yrs. 
•    Career development opportunities
•    A collaborative values-based team culture
•    A wellness programs 
•    A hybrid working model
•   Participation in Communities of Inclusion  

Want to make a difference in your career?  Consider this opportunity. 

The Lead Software Engineer will be responsible for the design, development (new and upgrades), and support of a range of applications at Ontario Health, with a focus on Ontario Health’s Data Center Infrastructure Management (DCIM) software. They are considered a Lead within a specific business area of expertise or technical area of expertise where other developers on the team will reach out to for technical leadership, direction and mentoring.  The Lead Software Engineer reviews and provides feedback on requirements, plays an active role in designing and selecting appropriate solutions and develops high quality code in collaboration with the Data Center Management team and the vendor of the DCIM software (Sunbird).  The Lead Software Engineer will technically lead the design and development of a project.

The Lead Software Engineer works within a cross-functional environment including team members to help organize, prioritize, and execute various development activities, identify dependencies and risks and contribute to both long-term project and product development as well as shorter-term maintenance and support needs.  The incumbent is expected to have existing data center knowledge pertaining to data center facilities, raised floor, rack and stack, cabling, connections and build processes. They also maintain and foster excellent working relationships with leaders across Ontario Health. 

Here is what you will be doing: 

•     Guides and provides subject matter expertise to junior technical team members within the  product delivery team and identifies and encourage areas for growth and improvement within the team.

•     Participates in developing project scope, work breakdown structures, task sequence and priorities, and identifying required skill sets and resources.

•     Effective elicitation of system requirements across Ontario Health’s infrastructure teams, Ontario Health’s data center vendors (2 separate external organizations) and the broader Ontario Health teams, including but not limited to, Architecture, Tech Planning, Service Management, in order to ensure the optimal use of the DCIM software.

•     Document current Data Center processes (including, but not limited to, process maps, flow charts, playbooks, etc.), with the goal of implementing these processes within the DCIM software solution, Sunbird dcTrack.

•     Perform gap analysis; build process flows of current and future state to support resulting solutions.

•     Work closely with the vendor of the DCIM software (Sunbird) on a regular basis during process definition, implementation and troubleshooting.

•     Work closely with Ontario Health’s 2 external Data Center vendors, who are the implementers of the datacenter change requests, on a regular basis as the software processes get defined and implemented.

•     Acts as a technical mentor and advisor, leads, and guides the team through the system development life cycle, such as gathering and reviewing requirements, playing an active role and takes the lead in designing and selecting appropriate solutions, writing and implementing system specifications, identifying any risks and issues, and evaluating impact and supporting the testing, productization, and release processes.

•     Tracks and maintains accurate and current lists of data center infrastructure assets, data connections, rack drawings and floor maps within the DCIM software to ensure all changes to OH assets and data connections are maintained in an auditable manner for troubleshooting issues.

•     Analyze and make implementation decisions in consultation with different user groups to ensure the optimal use of the DCIM software across infrastructure teams and the broader organization.

•     Relied on to have the DCIM software adequately produce required work package information and instructions in a specified format for our partners and vendors. 

•     The incumbent will be relied on to be the administrator of the DCIM software.

•     Acts as lead resource on project teams responsible for most aspects of the system development life cycle deliverables, including client interaction, technical design, and development, testing etc.

•     Train infrastructure teams on the new DCIM processes implemented. Training other OH teams (including Architecture, Tech Planning and Service Management) as the datacenter information becomes more widely used.

•     Tracks development tasks and provide relevant reporting when needed.

• Provides input to the product roadmaps by developing an in-depth understanding of the immediate and future client business needs and identifies opportunities for improvement of business and development processes, related architectural and solution frameworks, and the overall direction of services.

• Develops technical solutions that meet client business requirements, this could include new or changed workflows, web services, web applications, etc.

• Consults with business units and projects in identifying, documenting, and evaluating options for the delivery of solutions to client business requirements.

• Researches and evaluates the feasibility of proposed solution architecture and technologies related to a business change and ensure consistency and integration with existing and planned architectures as well as business strategies.

• Applies a risk-based approach to design and development, communicating to team, considering options for their mitigation within the constraints of the timeline.

• Ensures application performance metrics are well-defined and delivered.

• Develops and delivers presentations to clients, steering committees etc. on proposed approaches to addressing client and deliverable and to facilitate understanding of technical solutions by business audiences using non-technical terms and link proposed solutions to overall business vision.

• Provides input to the product roadmaps by developing an in-depth understanding of the immediate and future client business needs.

• Identifies opportunities for improvement of business and development processes, related architectural and software frameworks, and the overall direction of services.

• Leads the changes in the adoption of new engineering practices across the team as well as other engineering teams.

• Anticipates architectural inefficiencies and technological blockers in short term and long-term product roadmaps. Works with multiple departments to overcome these challenges.

• Collaborates with internal and external stakeholders to ensure effectiveness of solutions.

• Leads internal peer collaboration to ensure alignment of practices, patterns, and solutions.

• Supports development of software engineering roadmaps and long-term strategies aligned to direction from Product Management.

• Stays abreast of evolving technologies and makes recommendations on emerging directions for peer education.

• Makes decisions where results have a critical impact across the organization requiring sophistical solutions and long-term correction.

Here is what you will need to be successful: 
 
Education and Experience 

•     Bachelor’s or Master’s degree in Computer Science, Information Technology, Computer Engineering or related field or equivalent experience, is required.

•     7 – 10 years of extensive solution development experience including technical design, development, application analysis, work breakdown and estimation, complex dependency management.

•     Minimum 4years of in-depth DCIM software experience is required, while experience with Sunbird dcTrack is highly preferred.

•     Prior experience in a leadership role (i.e., technical, or direct reports) is an asset.

•     Has a solid understanding of data center infrastructure concepts, processes, terminology and services. Advanced knowledge and experience with distributed system solution development and Agile development methodologies.

•     Demonstrate extensive knowledge of process mapping and implementation and related software and tools.

•     Extensive experience supporting critical business applications in a production environment.

•     Advanced knowledge of software development and all aspects of the Software Development Life Cycle (SDLC).

•     Subject matter expert of relevant software development tools and frameworks.

•     Advanced knowledge of software security principles.

•     Knowledge of privacy legislation, regulations (specifically the Protection of Personal Health Information Act, Ontario 2004) and Ontario Health policies, procedures, guidelines, and communication material relevant to the protection of confidential information

•     Knowledge of Ontario Health systems, and business environment. 

Key Competencies 

• Ability to make decisions where results have a critical impact across the organization.

• Strong written and oral communication skills to develop and deliver presentations to clients and steering committees, lead and guide the team through the system development life cycle, influence and/or negotiate with stakeholders with conflicting goals and priorities, discuss and incorporate stakeholder’s feedback, and clearly communicate issues found and solutions.

• Excellent debugging, problem-solving, and analytical skills to evaluate the feasibility of proposed solution architecture and technologies, identify/anticipate architectural inefficiencies and technological blockers, identify opportunities for improvement of business and development processes.

• Ability to translate software requirements into programming code through to usable application.

• Ability to develop technical solutions that meet client business requirements, this could include new or changed workflows, web services, web applications, etc.

• Ability to identify, document and evaluate options for the delivery of solutions to client business requirements. Researches and evaluates the feasibility of proposed solution architecture and technologies related to a business change and ensures consistency and integration with existing and planned architectures as well as business strategies.

• Ability to apply a risk-based approach to design and development, communicating to team, considering options for their mitigation within the constraints of the timeline.

• A team player with a deep commitment to contributing to team success.

• Ability to work well with end users from different disciplines with varying degrees of business experience.

• Ability to work in a fast-paced environment with multiple priorities while maintaining high attention to detail and accuracy.

• Ability to perform standard application unit testing.

• Ability to act as a subject matter expert and technical mentor and advisor, and lead and guide the team through the system development life cycle.,

• Capacity to be aware of, control, and express one's emotions, and to handle interpersonal relationships judiciously and empathetically within and across portfolios, with some external stakeholders, technical partners, and customers.

Employment Type: Temporary Fixed Term (2 Years)
 
Salary Band:  7
 
Location: Ontario (currently hybrid; subject to change) 
All applicants must be a resident of Ontario to be considered for roles at Ontario Health. 
 
Internal Application Deadline Date: August 6, 2024
 
Ontario Health encourages applications from candidates who are First Nations, Métis, Inuit, and urban Indigenous; Francophone; Black and racialized; members of 2SLGBTQIA+ communities; trans and nonbinary; and disabled. 
We encourage applicants with accessibility needs to notify us if they have any accommodation needs in the application and/or interview process. 

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