GM Envolve - Service Data Analyst (generalmotors)

Job Description

Job Description

​​This role is categorized as hybrid. This means the successful candidate is expected to report to GM Global Technical Center- Cadillac Tower three times per week, at minimum.

The GM Envolve Service Team is seeking a Data Analyst to work collaboratively with our Central Office and Field Team. This role will focus on providing reporting and data driven solutions to improve team efficiency. This will support the overall goal of ensuring GM Envolve customers receive world class support from General Motors in their service needs.

Major Duties and Responsibilities: 

• Establish and maintain metrics dashboard for the team
• Provide prompt support for GM Envolve Sales and Service team with a goal of increasing team efficiency 
• Establish productive working relationships with internal and external resources  
• Monitor and report on warranty expense from GM Envolve in-shop accounts 
• Develop and execute a customer satisfaction survey to provide reporting of team performance 
• Assist with special projects for GM Envolve Service as needed 
• Provide eSAP/Budget support for team 
• Reporting for GM Envolve Service Operations
• Process and report on check reimbursement requests 
• AFD/CDR & Inventory Reporting 
• Work as coordinator for GM Envolve Service team’s volunteer efforts (GM Cares)

Qualifications: 

• 3-5 years analytics or reporting experience  
• 3+ years automotive service experience preferred 
• Critical thinking and problem solving experience 
• Proficient with Microsoft Power Bi, Excel, Knime, other data analysis tools
• Well-developed interpersonal, team and partnering skills 
• Competent oral and written communication skills 
• GM Global Warranty experience
• Strong project management skills 
• Bachelor’s degree or equivalent work experience required 

Additional Job Description

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

This job is not eligible for relocation benefits.  Any relocation costs would be the responsibility of the selected candidate.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values; 
• Tuition assistance and student loan refinancing;
• Discount on GM vehicles for you, your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers.   We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

Equal Employment Opportunity Statements

GM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. GM is committed to providing a work environment free from unlawful discrimination and advancing equal employment opportunities for all qualified individuals. As part of this commitment, all practices and decisions relating to terms and conditions of employment, including, but not limited to, recruiting, hiring, training, promotion, discipline, compensation, benefits, and termination of employment are made without regard to an individual's protected characteristics. For purposes of this policy, “protected characteristics" include an individual's actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, weight, height, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.  If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.​