Job Description

At Franklin Templeton, we’re driving our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic and diversified firm spans asset management, wealth management, and fintech, offering many ways to help investors make progress toward their goals. Our talented teams working around the globe bring expertise that’s both broad and unique. From our welcoming, inclusive, and flexible culture to our global and diverse business, we offer opportunities not only to help you reach your potential but also to contribute to our clients’ achievements.

Come join us in delivering better outcomes for our clients around the world!

This position requires 5 days per week ONSITE in our Ft. Lauderdale office and occasional after-hours support for moves and changes.JOB IS FROM: italents.netVIEW

We are unable to offer visa sponsorship/transfer for this position at this time.

What is the Consumer Support Front Office team responsible for?

Our Consumer Support Front Office team provides technology and functional support to internal clients for issues including hardware, operating systems, desktop/web applications, mobility, conferencing, and printing.  Our goal is to increase and enhance our users’ experience through the ability to self-service and automate contacts, and support users in adopting new technologies. We are the primary customer interface with technology and are responsible for supporting all customer-facing technologies.

What is the IS Analyst - Technical Support responsible for?

Provide desktop support for Franklin Templeton employees which includes addressing technical issues, requests, and support of our IT Infrastructure.

What are the ongoing responsibilities of the IS Analyst?

• Provide on-site technical support and customer service for the Fort Lauderdale, FL office; support and maintain effective relationships regarding operating systems, applications, mobile devices, new technologies, and communications infrastructure
• Build customer relationships with senior level employees and administrative support teams in the office
• Address technical issues in a timely manner and provide concise and timely updates
• Address issues that arise within the Fort Lauderdale office and tickets routed from the service desk
• Coordinate, set up, and support technologies used in Conference Rooms
• Provide Audio Visual Support for internal meetings
• Provide quick and efficient resolution while minimizing disruption to the customer
• Actively participate in team meetings
• Order and maintain inventory of IT assets
• Project work related to acquisitions and integration of companies
• Coordinate and support office moves and user restacks
• Act as an advocate for the customer within IT and with outside technical groups
• Escalate issues to the appropriate teams and drive to closure
• Manage the ticketing queues to ensure issues are prioritized and actioned

What ideal qualifications, skills & experience would help someone to be successful?

• Bachelor’s degree in computer science or related field
• Minimum of 1-3 years full time in a similar fast-paced and dynamic environment in a desktop support role
• Highly proficient in supporting Windows 10, Windows 11, Office 365, iOS and Mobile Technologies
• Availability to provide support outside business hours
• Excellent skills and abilities in organization, planning, multi-tasking and flexibility
• Excellent communication and interpersonal skills
• Good problem-solving and critical thinking skills
• Ability to actively participate as part of a team as well as work independently
• Strong service delivery and customer management skills
• Preferred Qualifications:
• Experience supporting multiple facets of the business in a corporate environment
• Experience using ServiceNow Ticketing system

Franklin Templeton offers employees a competitive and valuable range of total rewards—monetary and non-monetary—designed to support the whole person and to recognize their time, talents, and results. Along with base compensation, other compensation is offered such as a discretionary bonus, 401k plan, health insurance, and other perks. There are several factors taken into consideration in making compensation decisions including but not limited to location, job-related knowledge, skills, and experience. At Franklin Templeton, we apply a total reward philosophy where all aspects of compensation and benefits are taken into consideration in determining compensation. We expect the salary for this position to range between $65,000 and $80,000.

#LI-Onsite

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What makes Franklin Templeton unique?

In addition to the dynamic and professional environment at Franklin Templeton, we strive to ensure that our employees have access to a competitive and valuable set of Total Rewards—the mix of both monetary and non-monetary rewards provided to you in recognition for your time, talents, efforts, and results.

Highlights of our benefits include:

• Three weeks paid time off the first year
• Medical, dental and vision insurance
• 401(k) Retirement Plan with 85% company match on your pre-tax and/or Roth contributions, up to the IRS limits
• Employee Stock Investment Program
• Tuition Assistance Program
• Purchase of company funds with no sales charge

We believe that being a good corporate citizen is good business. To us, corporate citizenship means being accountable, serving our clients, being an employer of choice, managing our environmental impact, and supporting our communities. An emphasis on corporate citizenship is embedded in our culture and values, and is an important element of how we achieve success.

We are also committed to your learning and development with resources focused around Experience, Exposure, and Education, to help you achieve your professional development goals.

Franklin Templeton is an Equal Opportunity Employer. We are committed to equal employment opportunity for all applicants and existing employees and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation. We invite you to visit us at Franklin Templeton Careers to learn more about our company, career opportunities and recruitment process.

Franklin Templeton is committed to fostering a diverse and inclusive environment. If you believe that you need an accommodation to search for, or apply for, one of our positions please send an email to accommodations@FranklinTempleton.com . In your email, please include the accommodation you are requesting and the job title and job number you are applying for. It may take up to three business days to receive a response to your request. Please note that only requests for accommodations will receive a response.