Inside Sales Representative (mediatek)

Description

As a member of the Sales organization, the Inside Sales Representative works closely with MediaTek Account Managers on our most strategic accounts to proactively manage assigned customer's demand stream with MediaTek. The ISR supports and works with the Sales Team, Planning, Manufacturing, and the Business Units to communicate requirements and expectations for assigned accounts. The ISR interfaces directly with assigned customers supply chain teams, including face to face visits as necessary. The ISR also interfaces with the end customer's manufacturing partners and MediaTek Sales Teams associated with these partners globally.

This person understands customer programs that drive revenue and ensures all backend systems are aligned to support anticipated demand. The candidate works closely with Operations, Planning, and the Sales Team on a day-to-day basis and is a point of escalation for both the internal and external customers. Expectation is this person must be able to work independently without direct supervision driving the goals of their accounts on behalf of the broader team. The ISR works pro-actively to be in front of situations and notify appropriate teams ahead of issues as well as providing solutions to problems.

Additional ISR functions include: Tracking and Forecasting Revenue, Unit Forecasting, Split Management, Sampling requests, backlog management requests

This position requires excellent personal motivation with a proven ability to work collaboratively in a strong team environment, as well as the ability to work independently. The ISR must be multi-task oriented, flexible, positive, and able to adapt effectively to challenging and time sensitive situations.

Job Responsibilities:
First line of support for customer and distribution inquiries / Daily solution management – all non-technical customer requirements

• Continually monitors revenue, backlog, forecasts, and performance to plan
• Coordinate quote activity between sales & marketing
• Coordinate order readiness: customer set up, order placement
• Backlog management: monitor orders, ship date, communicate with customer on status
• Manage escalations: coordinate prep for customer meetings
• Coordinate ramp-ups of new programs/products and manage EOL transitions for old programs
• Understand customer’s supply chain program and partner networks
• Analyze customer forecast and demand data to ensure customer supply continuity
• Support development and implementation of supply chain initiatives, ownership of customer scorecard (measure fulfillment performance and drive improvement in the areas of supply, service, and delivery)
• Administer any Vendor Management Inventory type programs (buffer inventory review, measure consumption, etc.)
• Coordinate RMA requests including failure analysis work if necessary
• Responsible for analyzing and interpreting data to drive stra
• Collaborate with overseas teams to drive customer account success by focusing on key performance deliverables to ensure overall business success