Operations Manager (Human Services Supervisor 2) (Oregon State Government)

Job Description

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The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Join our Leadership Team in Hood River! Do you have experience in the principles and practices of management, including planning, project management, organizing, motivating, and decision making? 

If you’re looking for a new career, want to make a difference in people’s lives and have a strong desire to help others, the position below may be for you. If interested, apply today!

The Self-Sufficiency Program, which is part of the Oregon Department of Human Services (ODHS), is looking for a talented individual to serve as an Operations Manager at the

We are seeking a leader who fosters environments and teams where we all feel safe, valued, supported, strengthened, and engaged in our personal growth and the agency’s growth. “RiSE” is what we call our culture and has six elements:

• Safety, Well-being and Belonging
• Honor and Value Each Other
• Equitable Treatment and Racial Justice
• Collective Responsibility and Growth
• Meaningful Participation and Shared Power
• Interconnected Communities

About the Program

The Self Sufficiency Offices help with food benefits (SNAP), cash for families (TANF), childcare assistance (ERDC), medical, refugee services, and domestic violence services. The goal of the Self-Sufficiency Program is to help families address barriers and gain skills and access to employment opportunities to become self-sufficient. TANF is a collection of programs directed at improving the lives of very low-income Oregon families with children.

Self-Sufficiency Programs Mission:

To provide a safety net, family stability and a connection to careers that guide Oregonians out of poverty.

LEADING with an EQUITY, INCLUSION and DIVERSITY LENS

This position provides leadership to employees by seeking ways to dismantle systemic racism by communicating the Department’s values, developing a positive, constructive, organizational culture, and stimulating creativity, diversity, and teamwork. This position ensures those we serve are always treated with respect and dignity. 

OUR AGENCY MISSION

"To help Oregonians in their own communities achieve well-being and independence through opportunities that protect, empower, respect choice and preserve dignity."

We encourage applicants with lived experience, diversity, Tribal/Cultural lens and who are bilingual in English/Spanish.

Summary of Duties

As the District 9 Hood River Operations Manager, you will:

• Provide leadership and perform administrative functions to carry out objectives and goals of the department, and to implement the department's vision using local community resources and department staff and programs.
• The position partners with the community to develop culturally appropriate services to meet the needs of individuals and families. The position actively solicits and engages diverse groups in program planning and developments.
• The Operations Manager is responsible for the daily function of the SSP Office including management of Human Service Specialist 1’s, HSS3’s (currently), Family coaches, Admin Specialist 2’s, Engagement Specialists, and HSS4’s.  The position manages and directs collaboration efforts by assigning work procedures consistent with the department's policies, recommending revisions to department policies and procedures, establishing work schedules, and monitoring work performed by office staff to meet agreed upon goals, objectives, and targets.
• The position actively seeks to achieve the ODHS goals of integrity, stewardship, responsibility, respect, service equity, innovation, and professionalism.
• The position anticipates agency needs and direction and communicates that vision to staff and the community so that effective change can occur when needed.
• The position actively seeks to provide culturally appropriate services where individuals are treated respectfully, compassionately, and effectively in a manner that recognizes, affirms, and values the worth of children, individuals, families, and communities, protecting and preserving the dignity of each. 
• This includes culture, language, national origin, class, race, age ethnic background, disability, stage of development, religion, gender, sexual orientation, and other differences/diversity factors.

Minimum Qualifications

Four Years of lead work, supervision, or progressively related experience; OR one year of related experience and a bachelor’s degree in a related field.

You must clearly show that you meet the minimum qualifications in your application materials to be considered for an interview. Your application and resume will be used when completing a pay equity assessment. The pay equity assessment determines your pay rate/salary step, so complete and detailed work and education history is helpful.

Essential Attributes

We are looking for candidates with:

• The ability to promote a culture of equitable treatment, belonging, and commitment to fostering ODHS’ mission to actively work to foster an anti-racist workplace.
• Ability to increase employee engagement, motivate others to complete tasks and reach agency goals and objectives, exemplify an inclusive culture and coach/mentor staff to achieve success.

• Leadership experience that demonstrates honesty, confidence, vision, integrity, credibility, approachability, and a strong commitment to collaboration and teamwork.
• Experience in leadership with an understanding of leadership styles and how to increase employee engagement, support positive environments, motivate others to complete tasks, organize people to reach a goal, exemplifies the organization culture, delegates effectively, coaches and mentors to achieve success. Experience applying active listening skills.
• Ability to provide effective conflict resolution. Reads situations quickly and deals effectively.  Steps up to conflicts and sees them as opportunities.  Realizes communication is the key. Finds common ground and gets cooperation without disruption to workflows or interpersonal relationships, has experience setting appropriate boundaries.

• Experience and knowledge of SSP, CW and APD programs, policies, and procedures. Ideal candidates will have experience with responsibility for program/project leadership with strong follow-through.
• Demonstrated ability to lead through change and support agency missions.

Attention all candidates! A cover letter is required. Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the process. During the pay equity assessment, the information provided on your application will determine your starting salary - please include detailed work and education history.

The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.

Working Conditions

• This is a permanent, full-time position and is a Managment Service, Supervisory position and is not represented by a union.  

• Work is on a district-wide basis with a diverse group of ODHS staff, local government officials, private nonprofits, clients, and other partners and service providers.  May deal with frustrated or upset customers, employees, or partners. May work with multiple partners with conflicting requirements or agendas.  Much of the work is performed under time pressure or adverse circumstances. 

• Travel.  You must have a valid driver's license and an acceptable driving record.  If not, you must provide an alternate method of transportation. You will travel to meet with various stakeholders and patrons, and work will be done from numerous locations.

• Non-traditional work hours. The person in this position works a professional work week, and the incumbent's flexibility to this work schedule is considered a condition of employment.  It is understood that work hours may vary from day to day, week to week. This position will need to be available to be on-call for emergent needs within Self Sufficiency Program. The hiring manager will work with the incumbent to determine work schedule specifics.

Background Checks and Requirements

• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.
• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.
• Cost of Living Adjustments.
• Annual salary increases (until you reach the top of the listed salary range).
• Amazing benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.

Employment Preference

Veterans’ preference:

• Veterans’ preference information.
• How to submit your Veteran documents for preference. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.

General Information

• This is a permanent, full-time position and is a Managment Service, Supervisory position and is not represented by a union.  
• This recruitment may be used to fill future vacancies in the same classification.

Contact Information

We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.

• The recruiter for this position is Michelle Ochoa. If you contact the recruiter, please include the job requisition number: REQ-167509.
• Email: Michelle.l.ochoa@odhs.oregon.gov
• Phone (call or text): 541-952-9928