Office Specialist 2 (Oregon State Government)

Job Description

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The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

The work of this position will take place in the local Clackamas or Oregon City ODHS office.

Opportunity awaits! Be the pillar of child welfare: provide essential clerical support and exceptional customer service, ensuring children and families receive the service they deserve.

Summary of Duties

As an Office Specialist 2, you will:

• Provide clerical support to child welfare caseworkers and unit supervisors.

• Serve as a receptionist at the front desk of the child welfare office – checking people in, providing customer service, answering the phone.

• Ensure the timely production of all payments and policy and procedural requirements.

• Review forms and letters for accuracy.

• Process all paperwork, guaranteeing documentation of responsible services to clients and consumers.

• Perform a wide variety of administrative, general office and record processing tasks.

Minimum Qualifications  

• Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents; OR

• An associate degree in any field; OR

• An equivalent combination of education and experience.

Essential Attributes

We are looking for candidates with:

• Experience defining and explaining rules, regulations, and procedures for programs and services.

• Experience navigating technology, inputting, and retrieving data, navigating various computer systems or databases, including Microsoft 365 programs.

• Previous Administrative experience with working knowledge of basic office procedures.

• Experience engaging and building collaborative relationships with community partners, agency staff, clients, and impacted communities.

• Experience interacting with diverse groups of people in a respectful and compassionate manner.

*Preference will be given to candidates that are bilingual in Spanish and English.

Attention all candidates! Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.

Working Conditions

• Your work will take place in the office.

• Your typical work schedule will be Monday through Friday, 8 a.m. to 5 p.m. Pacific Standard Time (PST).

• You will have frequent travel between the Clackamas and Oregon City ODHS offices to provide coverage.

• You will interact with a wide range of people including some who have experienced trauma and may exhibit challenges in controlling their emotions.

Background Checks and Requirements

• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.

• Finalists must be cleared by the FBI Criminal Justice Information Services (CJIS) through a fingerprint-based criminal records check. 

• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.

• Cost of Living Adjustments.

• Annual salary increases (until you reach the top of the listed salary range).

• Amazing benefits package.

• Possible eligibility for the Public Service Loan Forgiveness Program.

Employment Preference

Veterans’ preference:

• Veterans’ preference information.

• How to submit your Veteran documents for preference. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.

General Information

• This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).  

• This recruitment may be used to fill future vacancies in the same classification.

Contact Information

We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.

• The recruiter for this position is Ashlee Parpart. If you contact the recruiter, please include the job requisition number: REQ-168063.

• Email: Ashlee.Parpart@odhs.oregon.gov

• Phone (call or text): 503-507-2392