Customer Support Representative Sr (Oshkosh)
Job posting number: #154289 (Ref:R33180)
Job Description
About Frontline, an Oshkosh company
Frontline Communications, a division of Pierce Manufacturing, has been the leading custom communications vehicle manufacturer since 1985 and has built over 2,500 highly customized vehicles for this industry. Our team members design and manufacture high-quality, reliable broadcast and communications vehicles for electronic news gathering, satellite uplink, field production, bonded cellular Live&Drive, and weather reporting applications without the use of subcontractors, all under one roof. As part of the Oshkosh family, we have the unique ability to leverage our manufacturing, procurement and engineering resources across the breadth of our organization, making our products truly unique and built for breakthrough.
Senior Customer Support Representative R33180
The Customer Support Representative Sr provides continuous support for Oshkosh Products and Services. This position contributes to the overall success of the Aftermarket Team by providing a high level of customer support through insides sales while maintaining superior relationships with customers and dealers.
YOUR IMPACT:
These duties are not meant to be all-inclusive and other duties may be assigned.
- Provide best in class customer service by supplying immediate, consistent and accurate responses to customer inquiries of technical products and systems while exhibiting a friendly, respectful, professional and customer focused demeanor
- Stay current on products and systems pertinent to order management and product research
- Resolve and diffuse customer concerns effectively in the interest of the long term success of the company
- Complete documentation of scenarios, follow-ups and resolutions as appropriate
- Support Parts Sales goals
- Assist Marketing in the communication, development, maintenance and troubleshooting of Parts Programs and Services to promote upselling
- Participate in training opportunities
- Support achievement of department key performance metrics (KPMs)
MINIMUM QUALIFICATIONS:
- High School Diploma
- Four (4) or more years of customer service, sales or related experience.
STANDOUT QUALIFICATIONS:
- Bilingual
- Knowledge of sales and pricing strategies.
- Knowledge and understanding of segment specific products.
- Ability to effectively communicate at all levels of the organization.
- Strong customer focus and effective use of a consultative approach.
- Strong organizational skill with exceptional follow through and attention to detail.
WHY PIERCE?
We put people first. We do the right thing. We persevere. We are better together.
We offer our employees an outstanding range of benefits, including:
- Eligibility on Day 1 for medical, prescription, dental and vision insurance
- Up to $10,000 each year for tuition reimbursement to allow you to further your education in a degreed program (Associates, Bachelor’s or Master’s degree programs)
- 401k plan with company match, $.50 for every dollar up to 6%
- Competitive paid-time off plans
- Company bonus plan, free life, short and long-term disability plans
- Health Saving Account (HSA) with company contribution up to $1K per year
- Many, many more!
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Pay Range:
$56,600.00 - $88,400.00The above pay range reflects the minimum and maximum target pay for the position across all U.S. locations. Within this range, individual pay is determined by various factors, including the scope and responsibilities of the role, the candidate's experience, education and skills, as well as the equity of pay among team members in similar positions. Beyond offering a competitive total rewards package, we prioritize a people-first culture and offer various opportunities to support team member growth and success.
Oshkosh is committed to working with and offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability for any part of the employment process, please contact us at corporatetalentacquisition@oshkoshcorp.com.
Oshkosh Corporation is an Equal Opportunity and Affirmative Action Employer. This company will provide equal opportunity to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Information collected regarding categories as provided by law will in no way affect the decision regarding an employment application.
Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Oshkosh Corporation's legal duty to furnish information.
Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.