Job Description

This opportunity to join the Digital, Data and Technology team as the Product Manager, Patient Services, Portals & Apps is incredibly exciting because it offers the ideal candidate the chance to lead innovative projects that directly impact patient care and engagement. By overseeing the development of cutting-edge digital solutions, you will play a pivotal role in enhancing the healthcare experience for patients and providers alike. This role not only allows you to leverage your technical expertise and industry knowledge but also provides the unique opportunity to collaborate with diverse teams across marketing, IT, and customer service. With the rapidly evolving landscape of digital health, this position promises a dynamic and rewarding career path where you can make a tangible difference in the lives of patients.

Key Responsibilities:

• Technical Leadership: Oversee software development processes, manage cloud platforms, APIs, and database technologies to ensure seamless integration and functionality.

• Product Management: Develop and maintain user-centric product strategies, write clear user stories, prioritize tasks, and collaborate effectively with cross-functional teams.

• Business Acumen: Apply knowledge of the biopharma industry, patient services, and healthcare regulations to inform product development and strategic decisions.

• Project Oversight: Lead project management activities, including setting timelines, managing resources, and ensuring deliverables meet quality standards and deadlines.

• User Experience Design: Collaborate with UX/UI designers to prioritize user needs, conduct usability testing, and create intuitive interfaces that enhance user satisfaction.

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• Data Analysis: Analyze data to derive insights, measure KPIs, and make data-driven decisions to continuously improve product performance and user experience.

• Health Information Exchange: Responsible for securing and standardizing the sharing of protected health information among providers and patients.

• Effective Communication: Communicate product requirements, priorities, and strategies clearly to cross-functional teams, stakeholders, and executives.

• Problem-Solving: Quickly identify and resolve issues, brainstorm solutions, and make effective decisions in a fast-paced environment.

• Vendor Management: Evaluate and manage third-party vendors and technology partners to ensure project alignment and quality standards.

• Agile Methodologies: Implement Agile/Scrum methodologies for product development, including sprint planning, backlog grooming, and retrospectives.

Why You?

Basic Qualifications:

• 3+ years of industry experience working in specialty pharmacies, hub services or telehealth companies that offer digital solutions to healthcare providers.

• Experience in CRM, data management, emerging technologies, and regulatory compliance within the pharma industry.

• Experience with data privacy laws (e.g., GDPR), healthcare regulations (e.g., HIPAA), and industry standards for regulatory compliance.

• Experience in the following: Software Development Processes, User Experience Design, Health Information Exchange and Agile Methodologies.

Preferred Qualifications:

• Software Development Processes: Overseeing and managing software development processes to ensure seamless integration and functionality

• User Experience Design: Collaborating with UX/UI designers to prioritize user needs, conduct usability testing, and create intuitive interfaces

• Health Information Exchange: Securing and standardizing the sharing of protected health information among providers and patients.

• Agile Methodologies: Implementing Agile/Scrum methodologies for product development, including sprint planning, backlog grooming, and retrospectives.

• Strategic Thinking and Planning: Ability to develop and maintain comprehensive technology product strategies & roadmap aligned with organizational goals.

• Cross-functional Collaboration: Strong interpersonal and communication skills to effectively collaborate with diverse teams and stakeholders.

• Compliance: Ensure technical delivery aligns with GSK’s security, quality, privacy, and regulatory standards, with a thorough understanding of data privacy laws, healthcare regulations, and industry standards for regulatory compliance.

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Please visit GSK US Benefits Summary to learn more about the comprehensive benefits program GSK offers US employees.

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology).

Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.

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