User Administration & Support Analyst (hp)

Job Summary
• This role is responsible for deployment through all software development lifecycle stages across distributed systems with a goal of using industry standards and continuous improvements in release processes to ensure scalability and consistency. The role ensures that software applications meet high-quality standards, and implements testing and quality control processes to prevent defects and ensure a positive user experience. The role monitors and scales critical infrastructure to ensure optimal performance and troubleshoots issues.

Responsibilities
• As part of a team, implements DevOps infrastructure projects.
• Maintains and improves build and continuous integration systems for efficient development and release processes.
• Develops and maintains solutions for operational administration, system/data backup, disaster recovery, and security/performance monitoring.
• Sets up and maintains CI/CD pipelines using tools to automate the build, test, and deployment processes, ensuring rapid and reliable software releases.
• Designs and deploys complex automation, monitoring, and analysis solutions.
• Monitors and analyzes system performance, and collaborates with development teams to optimize and scale infrastructure to accommodate growing user demands.
• Manages the organization's continuous integration and delivery pipeline to maximize efficiency.
• Conducts root cause analysis and manages any incidents that present themselves.
• Secures, scales, and manages the organization's virtual environments.
• Continuously evaluates existing systems with industry standards and makes recommendations for improvement.

Education & Experience Recommended
• Four-year or Graduate Degree in Computer Science, Information Systems, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 4-7 years of work experience, preferably in software development, information technology, engineering environment, or a related field or an advanced degree with 3-5 years of work experience.

Preferred Certifications
• AWS Certified DevOps Engineer

Knowledge & Skills
• Agile Methodology
• Amazon Web Services
• Application Programming Interface (API)
• Automation
• C++ (Programming Language)
• Computer Science
• Debugging
• Docker (Software)
• Full Stack Development
• Java (Programming Language)
• JavaScript (Programming Language)
• Kubernetes
• Linux
• Microservices
• Microsoft Azure
• Python (Programming Language)
• Scalability
• Software Development
• Software Engineering
• SQL (Programming Language)

Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope
• Impacts multiple teams and may act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.

Complexity
• Responds to moderately complex issues within established guidelines.

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.