Customer Service & Logistics Lead (GSK)

Job Description

Key Responsibilities:

• Own KPIs and deliver optimized customer service (OTIF), product availability, budget management and cost-to-serve (CtS) by initiating and running projects/programs aligned with the Regional CSC and Global Pharma Supply Chain strategies, as well as Commercial strategies.
• Actively support delivery of other End to End SC & Business KPIs, such as Forecast Accuracy, Inventory, SLOB/ write-offs.
• Active participation, providing inputs & constructive challenges to drive aligned actions and high-quality performance in/ out of the CCC Integrated Business Planning cycle (Demand + Supply planning process)
• Timely and clear communication with Key Stakeholders in the market and regional teams in case of stock unavailability issues by stating root causing, mitigation plans, alternative scenarios & required actions/support/decision.
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• Manage distribution network, transportation, storage and labelling/repacking, serizalization activities for the market.
• Manage inbound & import process in a compliant manner into the Markets, taking into account strict MOH rules and regulations.
• Support effective management outbound Customer Service and order management to first trade customer including order placement, invoicing, and customer complaints processes.
• Ensure product quality is maintained across the distribution network (PIRC, LIC, returns, missing, out-of-spec, or damaged inbound stock and support through investigations with LSP/LOC/SCP).
• Manage local processes and liaise with LSPs, GSK Regulatory to manage logistics activities for Pack Changes, Discontinuations, first-time new product importation, free samples, clinical trial deliveries, Tender samples etc.
• Take ownership for Logistics Service Providers selection via bid process and contractual decisions (rates/service agreement).
• Manage, develop and improve both strategic and operational relationships with external Logistics Service Providers and First Trade Customers.
• Report and manage risks and Business Continuity Plans.
• Ensure quality, safety and compliance within all CS&L activities in line with GSK policies (QA, QMS and EHS standards, ABAC, SEC) regional legislation and industry best practice.
• Ensure the GSK Ethical Code is strictly applied across the organization.

Why you?

Basic Qualifications

We are looking for professionals with these required skills to achieve our goals:

• Minimum 10 years of diversified Supply Chain experience (Demand Planning, Supply Planning, CS&L etc.)
• Strong understanding of commercial drivers, objectives and challenges
• Strong relationship (stakeholder, team) management skills, with the ability to interact, influence, and manage multiple and varied business contacts, both internal and external, often with different requirements and goals.
• Strong leadership skills
• Strategic agility

Job Posting End Date:

8 November 2024

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology).

Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.

Contact information:

You may apply for this position online by selecting the Apply now button.

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