Chapter Lead - Data Science, Operations (cba)

Job Description

Chapter Lead – Data Science, Operations

• You are a senior technology leader who is passionate about people, novel technologies, and AI space. 

• We are leading the world in AI ambition within Australia’s largest bank and fintech. 

• Together, we will create the future of banking with innovative AI solutions. a

Do work that matters:   

As we continue our pursuit of NPS +30 we need to transform the way we engage with our customers and support communities and people.  Your role involves thought leadership, AI solution design, and designing and developing cutting edge AI models to uplift operational efficiency and customer experience.

We support the broader group to leverage AI capabilities through rapid prototyping, proof-of-concept development, and support integration into existing platforms. Our team creates tangible AI solutions, from initial concept to functional prototypes, working closely with other teams to incorporate these innovations into our current infrastructure and processes.  

See yourself in our team   

As a Chapter Lead of Data Science & AI in the Chief Operations Office (COO), you'll guide a team of data scientists working on practical AI solutions. This role reports directly to the Chapter Area Lead of Data Science & AI in COO.

You'll help your team members grow their skills, oversee the full end to end modelling life cycle across a variety of projects as both a technical expert and people leader. We're looking for someone who can explain complex ideas clearly, enjoys solving tough problems, and can motivate a team to do their best work. If you're excited about using AI to make a real difference in our products and want to help others learn and grow, we'd love to have you lead in our team. 

We support our people with the flexibility to balance where work is done with at least half your time each month connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work for you. 

We are seeking people who: 

• Are inspirational leaders with growth mindset - you leverage a powerful combination of technical skill and people leadership, and you can support and advocate for your teams. 

• Have a strong background in data science and AI, and willing to learn and jump into the deep end of technical problems and dive into code. 

• Have technical experience developing Machine Learning / Deep Learning / Generative AI systems 

• Passionate about emerging tech and methodologies and a continuous learning mindset

• Can translate complex AI concepts into practical, real-world solutions 

• Have a track record of leading projects from concept to implementation and beyond

• Have excellent communication skills and strong business acumen

• Are adaptable and thrive in a fast-paced, evolving field 

• Demonstrate problem-solving skills and creative thinking 

• Have leadership experience in the AI field    

Tech skills   

We use a broad range of tools, languages, and frameworks, which means our people managers are technology leaders that will lead, manage, empower, and inspire a diverse group of data scientists with various strengths and broad range of skillsets.   

We do not expect you to have managed teams working with all of these, but having experience and exposure with leading teams that specialise in some of these (or equivalents) is encouraged.  

• Team management and direct people management    

• Experience in conducting proof of concept work

• Technical experience in Machine Learning / Deep Learning / Gen AI  
• Technical experience in deploying various types of models

• Python, Gen AI frameworks & tools

Working with us:   

Whether you’re passionate about customer service, driven by data, or called by creativity, a career here is for you. At CommBank, we advocate and facilitate a culture of inclusion and respect, celebrating all cultures, abilities, genders, expressions of gender and sexual orientation. Read more about our commitment to inclusion and diversity on our careers website.

Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. We are working hard to recruit people who represent the diversity of our customers and our society. If you're excited about this opportunity but you don't meet every single requirement, or your experience doesn't align perfectly, we still want to encourage you to send in your application. You may just be the perfect candidate for this opportunity or another within CommBank.

At CommBank we will inspire you with work that makes a difference, surround you with talented people that respect and value each other, and empower you to grow professionally and personally. Most of all, making a positive impact for customers, communities and each other is part of our every day.

We’re determined to make a real difference for Australia’s first peoples. We encourage all interested applicants to apply. If you’re already part of the Commonwealth Bank Group (including BankWest), you’ll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.