Field Quality Engineer (ti)

Job Description

We can't predict what the future holds, but we know Texas Instruments will have a part in shaping it.
Texas Instruments is looking for an energetic, service minded engineer, who enjoys helping others to succeed by providing quality-assurance support to customers, service teams, assigned production operations and programs to ensure that TI’s products are built in accordance with customer and division quality requirements while maintaining production flow. 

This position will be the focal point of quality related collaboration between customer and TI. You will need to cultivate strong partnerships with customers to drive for customer confidence and loyalty in TI products, quality and technology.

Key to success in this role is to demonstrate team leadership, stakeholder management capability and creativeness when working between customer and TI’s internal organization, and any other resources as necessary, to successfully drive issues and problem solving, enhance customer experience.

Responsibilities include:

·  Serve as customer's advocate inside TI, and act as TI quality representative in front of customer

1.   Collaborate with necessary resources to solve customer’s problem in any proper manners.

2.   Drive alignment of TI and customer's quality requirements for products and processes.

3.   Work with stakeholder to proactively identify quality risk and systemic issue, trigger proper action & communication at the right timing to improve TI product quality.

·  Act as the focal point for customer returns and communication for quality related issues

1.   Support customer return disposition, including but not limited with field return, production line failures, etc., and drive issue closure.

2.   Responsible for QEM operations (registration, action follow up, etc.), ensure data integrity, manage to achieve indices defined in Field Quality Engineering metrics.

·  To be the owner of TI Return Management process, support customer engagement where needed.

·  Facilitate deeper data analysis to find the opportunity for improvement.

·  Manage and coordinate activities of stakeholders within & out of quality organization to improve efficiency and effectiveness of return management process/system.

Requirements:

·      Bachelor or Master Degree in Electronics, Electrical Engineering or equivalentJOB IS FROM: italents.netVIEW

·     Strong verbal and written communication skills in Chinese and English

·     Team player with good interpersonal skill-set, able to work interdependently with others

·      A self-starter, proactively drive problem solving and find opportunities for improvement.

·     Strong analytical and problem-solving skills

·     Ability to interface and build partnership with customers and internal TI

·     Ability to work under pressure and manage customer expectations

·     Ability to work in teams and collaborate effectively with people in different functions

·     Ability to take the initiative and drive for results

·     Experience of working in a semiconductor environment is a plus

Why TI?

• Engineer your future. We empower our employees to truly own their career and development. Come collaborate with some of the smartest people in the world to shape the future of electronics.
• We’re different by design. Diverse backgrounds and perspectives are what push innovation forward and what make TI stronger. We value each and every voice, and look forward to hearing yours.  Meet the people of TI
• Benefits that benefit you. We offer competitive pay and benefits designed to help you and your family live your best life. Your well-being is important to us.

About Texas Instruments

As a global semiconductor company, we design, manufacture, test and sell analog and embedded processing chips to nearly 100,000 customers. Our products enable electronics everywhere and in things you experience every day - from health care, smart homes and connected cars to drones, smart phones and more. Our passion to create a better and more sustainable world by making electronics more affordable through semiconductors drives us to make our technology smaller, more efficient, more reliable and more affordable.