ERP & CRM Applications Manager (hp)

Job Title: ERP & CRM Applications Manager

Location: Sant Cugat del Valles, Barcelona, Spain or Ness Ziona, Israel

Job Type: Full-Time / Hybrid

About Us:

Within HP, Industrial Print is a ~2B$ business with the ambition and the opportunity to grow and scale significantly thanks to our great HW, Supplies and Services portfolio (Indigo and PWP). To make this happen, best in class processes and tools are a must!

As part of the Go to Market Business Management Operations, we’ve built a team composed of inventive, dedicated, and capable people, committed to serving their customers and with the drive to meet demanding targets.

Job Summary:

This position is a key role managing the support of our advanced ERP & CRM systems and strategically enhance operations activities within the worldwide Center of Excellence.

The ERP & CRM manager drives a team of project managers and applications experts responsible for the design and implementation of best-in class processes and tools and drive Transformation projects to meet business goals of scaling the Industrial Org, working in strong partnership with IT teams and the Business.

Key Responsibilities:

• Oversee business applications support and ongoing operation.
• People management: attract, retain and develop a team of high performers in the different areas.
• Improvement plan management: gather business requirements, prioritize, assign resources and monitor execution and management of change of a portfolio of projects of different sizes linked to several functional areas.
• Keep awareness of various IT solutions available within HP as well as emerging IT market standards to leverage them as per the business requirements
• Trough his/her team, develop processes and IT solutions complementary to what the IT teams provide, securing consistency with IT roadmap and avoiding effort duplication
• Comply with all IT standards, policies and business guidelines regarding information security and management of IT systems/processes under his/her scope.
• Drive Management of Change across the organization to secure adoption of the various solutions deployed.

• Train and support users on ERP & CRM functionality, ensuring they leverage the system effectively.
• Monitor system performance and provide actionable insights based on data analytics.
• Stay updated on new features and industry best practices to continually improve system usage.
• Participate in system upgrades and migrations, ensuring data integrity throughout the process.

Other Responsibilities

• May be involved in other business applications projects or support such as sales compensation, CPQ, and improving our analytic capabilities.
• Continuously look for ways to improve Industrial Print Sales efficiency via tools or processes.

Qualifications:

• Bachelor’s or master’s degree in computer science, Information Systems or equivalent (Telecom Eng, Industrial eng.)
• 5+ years of related work experience with 5 years of people management
• IT Vendor management experience
• Exposure to IT solutions as: Data Bases (SQL…), Reporting platforms (PowerBI, Tableau…), ERP (SAP, QAD…), CPQ, CRM (MS Dynamics…), Workflow (ServiceNow, Jira…)  and technology trends like Cloud, As-a-Service
• Proven experience with at least one of the three - Microsoft Dynamics Sales, QAD or SAP is a plus.
• Business acumen: knowledge of Sales Operations and business-related functions
• Strong leadership skills, including coaching, team building, and conflict resolution.
• Advanced project / program management experience including time and risk management, resource prioritization, and project structuring
• Analytical, structured, problem-solving and process improvement mindset
• Proactive, self-motivation look for alternatives to get things done in complex technical or business scenarios
• Strong verbal and written communication skills, including negotiation, presentation, and influencing skills
• Relationship building and partnership on technical and business level

Preferred Qualifications:

• Hands on knowledge of IT Infrastructure operations and/or software application development projects
• Agile development methodology
• Exposure / certification on Process and Quality management methodologies like Lean Six Sigma and BlackBelt
• Microsoft Dynamics certifications (e.g., Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate).
• Project management certifications (e.g., PMP)
• Previous experience in working with automation, RPA, BI, or analytics initiatives is desirable.

Complexity
• Uses managerial concepts and company objectives to resolve issues in creative and effective ways.

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Entity: Sales & Services (ES11)

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