Information Security Administration - Senior Analyst (Solution Center) (citi)

Job Description

Are you looking for a job in Citi's global Access Management organization?

We are looking for a Senior Analyst to strengthen our capabilities in professional support.

IAM (Identity and Access Management) is a global organization within Citi with 900+ employees located across the globe, IAM Budapest has 300+ colleagues locally.

This role manages entitlement and provisioning of access for internal Citi employees / contractors and increasingly for external Citi clients who are using Citi applications. Also works in partnership with other Citi departments to build appropriate security architecture in new applications and supports large business-driven technology projects related to information security issues.

Your responsibilities will be:

• Understanding of end to end Citi products, processes, policies, regulations, and governance. Initiates process changes and improvements

• Handling complex, multi-tiered escalations, problems independently by utilizing key information security administration practices, policies and providing excellent customer service.

• Leading and resolving MIM / severity escalations.

• Representing IAM Service Delivery on compliance calls, meeting with Audit.

• Collecting and analyzing evidence (deliverables) with internal/external compliance and auditing agencies / officials

• Ensuring adherence to pre-assigned SLO requirements for designated requests at a personal and team level

• Checking and reviewing implementation of already established security procedures within the framework of specific system assignments, focusing on the full scope of IAM ISA SD Service Catalog

• Utilizing key information security administration tools

• Supporting automation program, including Virtual Assistant and AIR (Automated Incident Routing).

• Assisting Team Leader in supervising the daily operations (phone monitoring, SLOs, SN queue etc) 

Required skills:

• Minimum 2+ years’ experience either in an Information Security Administration environment or related field with customer service experience in data management

• Excellent command of English language (both verbal and written)

• Complex application or system knowledge

• Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity.

• Analytical and detail oriented

• Process enhancement skills

• Flexibility to work in various shifts

• Basic knowledge of any of the mentioned platforms is an advantage: Token, infrastructure (mainframe, Wintel, Unix)

Qualifications:

• Minimum High School Degree, however Bachelor's degree is an advantage

• SSCP/CISSP/ITIL/PMP/Citi Lean certificate is advantage

What we can offer:

By joining Citi Hungary, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive compensation package and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well:

• Cafeteria Program

• Home Office Allowance (for colleagues working in hybrid work models)

• Paid Parental Leave Program (maternity and paternity leave)

• Private Medical Care Program and onsite medical rooms at our offices

• Pension Plan Contribution to voluntary pension fund

• Group Life Insurance

• Employee Assistance Program

• Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed

• Flexible work arrangements to support you in managing work - life balance

• Career progression opportunities across geographies and business lines

• Socially active employee communities with diverse networking opportunities

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

#LI-OD1

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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