Data Scientist, Medicare Stars Analytics (bcbsma)

Job Description

Ready to help us transform healthcare? Bring your true colors to blue. 

Position Summary:  

As a core member of the Performance Measurement and Improvement team, the Data Scientist supports analytic activities associated with BCBSMA overall performance on Medicare Stars ratings, with specific focus on CAHPS patient experience component. The position will be responsible for providing analytic support to help identify the most efficient means through which Medicare Stars clinical quality and patient experience performances at BCBSMA can be maintained, and if and where possible improved across these complex global composite metrics.  This analytic support will aide in the design of targeted interventions for performance improvement and the periodic projections of the plan’s composite metric performance under a variety of future scenarios.  This analytic work will be leveraged across the organization to help guide the high-stakes quality and consumer experience improvement activities led by various teams.

Through continued drilldown analyses, monitoring of performance and maintenance of projection models, the Data Scientist will also have responsibilities to maintain, update, and refine our analytic approach as we evaluate the potential impacts key activities might have on the plans overall composite scores. 

The successful candidate will have an established track record and experience with using advanced analytic techniques to gain actionable information and insights, and with turning disparate data streams into a cohesive view.  Under direction of the Senior Director of Population Health Analytics, the Data Scientist will be able to work with performance measurement and analytics teams, consumer experience unit, marketing, health management, and member services to define business needs in improving consumer experience and care management.  She/he will be able to manage multiple tasks and projects simultaneously, establish priorities, and own deliverables end to end. In this role, she/he must be able to timely and clearly communicate issues, ideas and project status both verbally and in written form within and across business teams and key stakeholders. 

Primary Activities and Responsibilities

• Works as part of cross-functional teams (HMM, PMI, marketing, consumer services, and IT) to quantify key consumer focused business issues and desired business outcomes
• Translates business questions into analytic hypotheses, data needs, and reporting requirements.
• Carries out advance analyses to develop analytic products that serve the business needs
• Develops analytic plans and solutions to track performance trending of patient access to care, clinical quality and consumer experience among Medicare population
• among Medicare population
• Generates and tests working hypotheses: aggregate and mine data, conduct analyses, and extract actionable results. 
• Develop analytic dashboard to track performance of access to care, clinical quality and consumer experience metrics and to predict the performance trending in Medicare population
• Partners with technical teams to design and improve Medicare data intake and storage infrastructure to enable efficient analytics
• Prepares and presents analysis results to internal decision-makers, often creating informative business metrics to influence decision makers

Knowledge and Skills

• A deep understanding of business operation, corporate mission, goals, and matrix organizational processes. Willing and able to learn from team members.
• Experience mapping business needs to analytics planning and technical requirements.
• Experience in working with large structured and unstructured data sets
• Demonstrable knowledge of, and practical experience in applying advanced analytics, and methodologies to support business decision making
• Ability to independently execute projects with multiple business stakeholders on firm deadlines
• Ability to identify opportunities to enhance productivity, increase efficiency, simplicity, and add measurable tangible and intangible values.
• Strong teamwork and ability to solve data and analytics problems through communication and collaboration.
• Data analytics experience a must; strong technical skills in programming with SAS, R, Python or other tools.
• Excellent written and verbal communication skills, with the ability to clearly and concisely present issues, analytical planning, and recommendations in verbal, written and presentation formats across all levels of the organization

Experience and Education

• Degree in statistics, econometrics, applied math, or a quantitative behavioral sciences and public health field is required. Advanced degree (MA/MS or PhD) is a plus.
• At least 5 years in an applied analytics or quantitative research role
• Experience in applying advanced analytics to improve population health, care management, and consumer experience
• Experience in supporting Medicare market, especially Medicare Stars improvement, strongly preferred.  
   

Minimum Education Requirements:

High school degree or equivalent required unless otherwise noted above

Location

Time Type

The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting.  We may ultimately pay more or less than the posted range, and the range may be modified in the future.  An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs and affordability.

This job is also eligible for variable pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and a suite of well-being benefits to eligible employees.

Note:  No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

WHY Blue Cross Blue Shield of MA?

We understand that the confidence gap and imposter syndrome can  prevent  amazing candidates coming our way, so please don’t hesitate to apply. We’d love to hear from you. You might be just what we need for this role or possibly another one at Blue Cross Blue Shield of MA. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be brilliant. We encourage you to bring us your true colors, , your perspectives, and your experiences. It’s in our differences that we will remain relentless in our pursuit to transform healthcare for ALL.

As an employer, we are committed to investing in your development and providing the necessary resources to enable your success. Learn how we are dedicated to creating an inclusive and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path by visiting our Company Culture page. If this sounds like something you’d like to be a part of, we’d love to hear from you. You can also join our Talent Community to stay “in the know” on all things Blue.

At Blue Cross Blue Shield of Massachusetts, we believe in wellness and that work/life balance is a key part of associate wellbeing. For more information on how we work and support that work/life balance visit our "How We Work" Page.