25204013 - Manager Software Engineering (dxctechnology)

Job Description

Job Description:

Essential Job Functions:

•    Supervises application management teams in developing business solutions for small to medium client accounts. Develops and implements business development account growth strategies to meet revenue targets and service goals for company accounts including end to end accountability for service delivery, customer satisfaction, financial performance and application growth. Manages accounts small to medium in scope.
•    Supervises applications business development and account management teams in building and maintaining strong, positive business partner relationships with the client(s) or potential clients.
•    Oversees end to end service delivery ensuring that account specific objectives for applications services are met on large accounts; develops account operational plans; reviews and resolves issues and problems related to staffing and estimating, client concerns, and centre operations.
•    Ensures fiscal control by developing, monitoring and adjusting small to medium account budgets and forecasts to achieve account financial targets including revenue, cost, margin and operating income objectives.
•    Ensures client relationships and satisfaction are maintained by meeting current and potential applications needs, ensuring contract compliance, developing long term application strategies and monitoring and resolving client satisfaction survey results.
•    Collaborates with account teams on applications business development growth strategies within existing accounts; formulates and executes designed business development plans to meet growth targets to increase revenue and market share while continuing to grow and expand accounts, leverages the use of innovation, works with account management teams and service delivery resources to identify and develop solution opportunities and ensure appropriate implementation of customer solutions.
•    Understands and leverages operating models to ensure that the appropriate, dedicated shared, on-site, off-site, offshore contractor and company resources are available to meet client needs.
•    Maintains expertise in management of client relationships and applications outsourcing, practical understanding of applications development methodology, best practices and principles, while sharing and collaborating with other team members.
•    Recommends and/or initiates the selection and hiring of employees. Trains and evaluates employees to enhance their performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions.

• Lead a team of software engineers to design, develop, and deliver software solutions.
• Work with cross-functional teams to define project requirements and ensure successful project delivery.
• Provide mentorship and guidance to team members for professional development, conducting regular one-on-one meetings and performance assessments.
• Contribute to the execution of the software engineering strategy, supporting the alignment of technology with business goals.
• Lead agile development processes, managing sprint planning, execution, and retrospectives.
• Collaborate with architects and senior engineers to ensure high-quality code and design.
• Monitor project progress, identifying and addressing any issues that may impact project timelines.
• Foster a culture of collaboration, innovation, and continuous improvement within the team.

Basic Qualifications:
• Bachelor's degree in a relevant field (i.e., Computer Science) or equivalent combination of education and experience
• Typically, 7+ years of relevant work experience in industry, with a minimum of 3 years in a similar role years of experience in software engineering
• Experience in a managerial role, overseeing teams and/or projects
• Proficiency in 1 or more software languages and development methodologies
• Strong programming and debugging skills
• Strong communication and team leadership skills
• Ability to manage software projects and resources effectively

Other Qualifications:
• Advanced degree in a related field is a plus
• Relevant certifications or training a plus

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